• Sahid Sudirman Center 45th Floor
  • info@dominoindonesia.id
  • Office Hours : 9:00 AM – 5:00 PM

Support and Maintenance

Domino Indonesia Printer

Keeping Your Printers Working Worldwide

At Domino, your continuous production uptime is our top priority, and we are committed to providing the best service and support throughout your product life cycle. From practical, standalone printer installations, through to complex systems integration using multiple printers and software, we have a dedicated team of experts ready to deliver the optimum solution.
SafeGuard: 

The Service And Support Plan You Need To Eliminate Downtime 

Our range of support plans extended warranty on parts and labour that will help to ensure optimal performance of your printer well beyond the standard factory warranty, safeguarding your production output.  For some products, SafeGuard is further enhanced with Domino Cloud, which enables your Domino printer to be monitored remotely, allowing proactive issue identification and diagnostics; all in the effort to help reduce costly downtime.

 

Support and Maintenance | Domino Indonesia Printer

Global Support

Outstanding levels of care wherever you are.

Through a global network of 25 subsidiaries and over 200 distributors, we offer extensive customer support in over 120 countries.

We have dedicated teams of experts to support complex applications, OEM integrations and sector-specific custom solutions.

You can be assured of increased machine availability and higher productivity through the rapid support and expertise of our Customer Service technical teams, who dedicate themselves to maximising your uptime.

Rapid Remote Support

Domino offers on-demand, video-based remote troubleshooting and repair via our SafeGuard AR support tool. This can enable much faster diagnosis and easier repair of the most typical issues, when compared to traditional phone support.

 

 

 

 

 

SafeGuard: Our Skills, Training And Technology

SafeGuard: Our Skills, Training And Technology

Why Buy From Domino :

DE-RISK YOUR BUSINESS​ 
By taking a support agreement provides you with peace of mind that if anything does go wrong we will be there to assist getting production going as quick as possible
INDUSTRY EXPERTS 
Domino engineers go through an extensive training program that covers print technology, applications and customer production requirements to be knowledgeable and efficient.
EXCEPTIONAL CUSTOMER EXPERIENCE​ 
We pride ourselves on providing the best customer experience. Our NPS® score of 77 for technical service is exceptional.
BEST TOOLS​ 
Domino’s mix of Cloud and AR proactively monitor your solution to alert you to any problems and if needed we can be virtually with you.​

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